Sablate

Privacy Policy

August 2026

1. Introduction

Sablate ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and how we safeguard it when you use our desktop application and website.

2. Information We Collect

Desktop Application

The Sablate desktop application processes your media locally. Transcription, translation and subtitle rendering all run on your own computer, and your audio and video files are never uploaded to us.

There is one exception, and it is always your choice: if you enable a cloud provider (OpenAI, ElevenLabs, DeepL or Claude) with your own API key, the relevant audio or text is sent directly from your machine to that provider under their terms. The application states this clearly before the request is made. Sablate is not a party to that transfer and never receives a copy.

Website & License Management

When you sign in or purchase a license, we collect:

  • Email address
  • Name (optional, and only if you sign in with Google)
  • Payment information (processed by Polar.sh — we never see your card details)
  • A hardware ID (HWID) used to bind a Pro license to one device

We also record anonymous download events (platform, app version, browser user agent, referrer, language and a masked IP address with its last octet removed) so we can see how many people install the app.

3. How We Use Your Information

We use the information we collect to:

  • Create and manage your account
  • Process license purchases and refunds
  • Verify license activations and deactivations
  • Email you your license key and important account messages
  • Provide customer support

4. Data Security

We apply appropriate security measures to protect your personal information. There are no passwords to leak: sign-in works through an emailed magic link or Google, and all data is transmitted over encrypted connections.

5. Third-Party Services

We use the following third-party services:

  • Polar.sh for payment processing
  • Google OAuth for sign-in (optional)
  • Gmail SMTP for transactional email

Cloud transcription and translation providers (OpenAI, ElevenLabs, DeepL, Anthropic) are only contacted when you enter your own API key and enable them, and that traffic goes from your machine directly to them.

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your account and data
  • Export your data

7. Contact Us

If you have any questions about this Privacy Policy, contact us at privacy@sablate.com.